PlainLawnFlint Logo

PlainLawnFlint

Privacy Policy

Your privacy is important to us at PlainLawnFlint

Effective Date: February 20, 2024 | Last Updated: February 20, 2024

Information We Collect

Personal Information You Provide

When you reach out for corporate floral arrangements or gift solutions, we collect information you willingly supply. This may include your name, company name, email, phone, delivery addresses, and any specific floral requirements. Payment details are collected when you place orders, and are securely handled by our payment partners.

For corporate clients, we may gather extra business data, like company registration, preferred delivery times, and budget expectations, to tailor our service to your business needs.

Information Collected Automatically

Our site automatically collects technical details when you visit, including IP address, browser, device data, and navigation patterns. We use this to enhance site performance and learn how clients discover our services.

Important: We do not collect more personal data than needed to deliver our flower arrangements and delivery services. Your privacy underpins our operations.

How We Use Your Information

We mainly use your information to complete flower orders and deliver top-notch customer support. This covers processing orders, coordinating deliveries, crafting bespoke arrangements per your specifications, and keeping you informed about your service requirements.

We also use data to enhance our offerings and website experience. This helps us identify the corporate floral services most valuable to clients and how best to serve the business community in United Kingdom.

Order Processing: Managing orders, deliveries, and payment processing
Communication: Addressing inquiries, sharing updates, and support
Service Improvement: Reviewing feedback and usage trends to improve our offerings
Business Development: Developing customized corporate programs and subscription services

Information Sharing and Disclosure

PlainLawnFlint respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or as required by law.

Service Partners

We may share essential data with trusted partners who assist in running our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they render to us.

Legal Requirements

We may disclose data when required by law, a court order, or governmental request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Protection Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes safeguarding storage, encrypted transmissions, and restricted access to personal data inside our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to safeguard information during communication between your browser and our infrastructure.

Limited Access

Only authorized staff who require the data to deliver services can access customer information.

Although we implement strong security measures, no method of transmission over the internet is entirely secure. We continually update our security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or restrict how your personal data is used.

Access: Request a copy of the personal data we keep about you
Correction: Update or rectify inaccurate personal information
Deletion: Request removal of personal data (subject to legal retention obligations)
Restriction: Limit how we handle your personal data in specific situations
Portability: Request transfer of your information in a structured, widely used format

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order details: about three years after the last service interaction
  • Payment transaction records: seven years for tax and accounting needs
  • Website analytics data: roughly two years for service improvement analysis
  • Marketing preferences: Until you unsubscribe or two years of inactivity

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie preferences in your browser settings. However, turning off certain cookies may affect how the site works. For full details about how we handle cookies, please see our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only PlainLawnFlint and our site. We are not responsible for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date at the top of this policy.

We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.

Contact Us About Privacy

PlainLawnFlint Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.